I’ve torn my salopettes. Is this covered under warranty?
No. Tears from any sharp object such as crampons or an ice axe cannot be guarded against and is classified as normal wear and tear. Products such as salopettes are designed to minimise the chance of this happening but cannot remove the risk entirely.
Is it safe to wash my Gore-Tex Jacket?
Yes. You should periodically wash your Gore-Tex jacket. In fact not washing your jacket may do it more harm than good. The build up of dirt can inhibit the breathability of a fabric as well as shortening its lifespan. See our aftercare guidelines for more information.
I’ve not followed the aftercare instructions. Is it covered under warranty?
No. Our warranty is only valid if the product has been cared for as suggested.