What is our product guarantee?
All our products are fully guaranteed to the original purchaser against defects in components, materials and workmanship. If the product is found to be defective before use, or fails during use for one of these reasons we will repair or replace it at our own discretion.
This does not cover damage caused by normal wear and tear, accidents or inappropriate use. It does not cover any claims for consequential loses nor does it affect your statutory rights as a consumer that may vary from country to country. All enquiries regarding the guarantee should be made to the retailer from whom the product was purchased.
I bought in an online auction. Is it still covered under warranty?
The ME warranty is only applicable to the original purchaser with proof of receipt. You should contact the retailer from whom it was purchased.
I have a faulty product that I think should be fixed under guarantee?
Take it back to the retailer where you bought the product, most will require a proof of purchase of some sort. The products should be completely clean when you return them. The retailer will decide whether it is a warranty claim and if so will arrange for the item to be repaired or replaced.
How long do warranty repairs usually take?
The majority of warranty repairs are undertaken in-house. From receipt of goods, repairs usually take around 2 weeks.
How do I get a damaged product repaired?
In the UK we would recommend the following repair services:
For sleeping bags: www.mountaineering-designs.co.uk
For tents: www.scottishmountaingear.com
For clothing: www.inflate4u.co.uk
Each of these companies has a good website which gives details on the scope of their service and how to access it.
In Germany our distributor offers a repair service;
INVIA Sportartikel Vertriebs GmbH
Gasteig 14
D-82547 Eurasburg
Germany
Phone: +49-(0)8179-99 78 30
Fax: +49-(0)8179-99 78 40
www.invia.de
How does Gore-tex Guaranteed to Keep you Dry work?
If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® outerwear then we will repair, replace or refund your purchase price.
All GORE-TEX® garments and footwear carry the above mentioned Guaranteed to Keep You Dry™ brand promise.
If you find any reason for complaint, return the item to the store where it was purchased. They will tell you what to do in order to remedy the problem.