What does your Recommended Sleepzone mean?
This is a figure we quote as giving the most accurate guide to the overall performance of a bag based on our average user. It is based on more than 40 years of expedition heritage, field trials and constant feedback.
I’ve lost the stuff-sack. Do you sell spares?
Yes. In most cases we have spare stuff-sacks available for a wide range of our products.
I’ve bought a sleeping bag and it is not warm enough. What can I do?
Provided it is less than 30 days old, you can upgrade your sleeping bag under our 30-day Good Night’s Sleep guarantee.
I don’t think the temperature rating on my sleeping bag is accurate.
All our temperature ratings for our bags are independently verified and meet the requirements stipulated by EN13537.
You should be aware that ratings are only a guide. Please refer to our sleeping bag technical manual for more information.
30 Day Good Night’s Sleep Guarantee
Within 30 days of purchasing your sleeping bag, if you decide it is not quite warm enough you can easily upgrade your bag, you only pay the difference in cost.
This can be done through your local retailer or direct with us. Telephone our aftersales department for more information on 0161 3665020.