Wash & Repair Service

Wash & Repair Service

Do you have a tear in your waterproof? A broken zip on your favourite down jacket? Or has your sleeping bag been on a few trips too many and in need of a wash? Don't worry! Our expert technicians at the Mountain Equipment Wash & Repair Workshop are here to help you revere your gear.

Our mission is to help you extend the lifespan of your favourite bits of kit. By treating your gear with the respect it deserves we can ensure it's with you for many more adventures and kept out of landfill. Whether it's repairing a broken zip or washing a down sleeping bag, we are here to help.

How It Works

1. Choose the repair or wash service you need below and complete the purchase. Click on the service name for more details.
2. Follow the instructions we'll send you by email to return the item to us.
3. When we receive your item, we’ll inspect it and confirm the start of the process.
4. Our skilled workshop technicians will restore your gear and return it to you using tracked delivery.

No fuss, no hassle – just a reliable service to keep your gear going even longer.

Waterproof Clothing

Available Services

Estimated Turnaround

Price
Small Single Patch Repair

Repair the damage to your garment with a patch

Repair the damage to your garment with a patch. For areas of damage less than 8cm.
If there are multiple areas of damage, please buy the appropriate number of patch repairs. We will try our best to colour match the fabric used to repair as much as possible, but when it is not possible, we will use the closest match we can find.
Please wash your product before sending them to us. We cannot repair dirty products, so if the product we receive is dirty, it will either be sent back or you can pay for a wash.

Estimated Turnaround 4 Weeks

Price £25.00
Large Single Patch Repair

Repair the damage to your garment with a patch

Repair the damage to your garment with a patch. For areas of greater than 8cm.
If there are multiple areas of damage, please buy the appropriate number of patch repairs. We will try our best to colour match the fabric used to repair as much as possible, but when it is not possible, we will use the closest match we can find.
Please wash your product before sending them to us. We cannot repair dirty products, so if the product we receive is dirty, it will either be sent back or you can pay for a wash.

Estimated Turnaround 4 Weeks

Price £30.00
Wash and Reproof

Wash, reproof and reactivate the DWR on your waterproof garment

Wash, reproof and reactivate the DWR on your waterproof garment.
Not all stains can be removed with a wash, ingrained stains will not be completely removed. We cannot wash damaged items. Please order a repair as well and spot clean the damaged area.

Estimated Turnaround 4 Weeks

Price £35.00
Single Press Stud Replacement

Replace the press studs on your garment if they are damaged

Replace the press studs on your garment if they are damaged.
This is for one press stud replacement. If multiple press studs need replacing please purchase the appropriate number of replacements.

Estimated Turnaround 4 Weeks

Price £15.00
Single Pocket Repair

Repair a hole or seam in the pocket of your garment, this does not apply to a broken zip

Repair a hole or seam in the pocket of your garment, this does not apply to a broken zip. If the zip slider on your pocket is broken please contact the workshop.
We will try our best to colour match the fabric used to repair as much as possible, but where it is not possible, we will use the closest match we can find.

Estimated Turnaround 4 Weeks

Price £25.00
Single Cuff Tab Repair

Repair the cuff on your garment if it's damaged or not working

Repair the cuff on your garment if it's damaged or not working. Please purchase 2 cuff tab repairs if both cuffs need repairing.
Usually we have to replace the cuff tabs when we are completing this service. The new cuff tabs will be fabric and colour matched to the best of our ability.

Estimated Turnaround 4 Weeks

Price £20.00
Central Zip Slider Replacement

Replace the zip slider on your garment

Replace the zip slider on your garment. Unfortunately we can't replace a full zip so if the teeth of the zip or insertion pins are broken we can't repair it.
This service is for the central zip slider only, please contact the Workshop if you need the a pit zip or pocket zip slider replacing.

Estimated Turnaround 4 Weeks

Price £20.00

Down & Synthetic Insulated Clothing

Available Services

Estimated Turnaround

Price
Wash and Reproof

Wash and dry your down or synthetic garment

Wash and dry your down or synthetic garment.
Not all stains can be removed with a wash, ingrained stains will not be completely removed.
We cannot wash damaged down or synthetic insulated items. Please order a repair as well and spot clean the damaged area.

Estimated Turnaround 4 Weeks

Price £40.00
Single Press Stud Replacement

Replace the press studs on your garment if they are damaged

Replace the press studs on your garment if they are damaged.
This is for one press stud replacement. If multiple press studs need replacing please purchase the appropriate number of replacements.

Estimated Turnaround 4 Weeks

Price £15.00
Single Pocket Repair

Repair a hole or seam in the pocket of your garment, this does not apply to a broken zip

Repair a hole or seam in the pocket of your garment, this does not apply to a broken zip. If the zip slider on your pocket is broken please contact the workshop.
We will try our best to colour match the fabric used to repair as much as possible, but where it is not possible, we will use the closest match we can find.

Estimated Turnaround 4 Weeks

Price £25.00
Single Patch Repair

If your garment has been damaged in an area less than 4x4cm, then we can repair it with a heat patch

If your garment has been damaged in an area less than 4x4cm, then we can repair it with a heat patch. If it isn't please look at the panel replacement product. We will try our best to colour match the fabric used to repair as much as possible, but where it is not possible, we will use the closest match we can find.
If you have taped the damaged area already you will need to order a panel replacement as removing the taping can cause more damage.

Estimated Turnaround 4 Weeks

Price £25.00
Single Panel Replacement

If the damage on your garment is greater than 4x4cm then we will most likely replace the panel on it

If the damage on your garment is greater than 4x4cm then we will most likely replace the panel on it. If it isn't please look at the patch repair product. We will try our best to colour match the fabric used to repair as much as possible, but where it is not possible, we will use the closest match we can find.
A panel is the area between the stitch lines. If the damage is across multiple panels, please purchase more than one panel repair.

Estimated Turnaround 4 Weeks

Price £30.00
Single Cuff Tab Repair

If the cuff on your garment is not working anymore we can repair it

If the cuff on your garment is not working anymore we can repair it. Please purchase 2 cuff tab repairs if both cuffs need repairing.
Usually we have to replace the cuff tabs when we are completing this service. The new cuff tabs will be fabric and colour matched to the best of our ability.

Estimated Turnaround 4 Weeks

Price £20.00
Central Zip Slider Replacement

Replace the zip slider on your garment, we cannot replace full zips

Replace the zip slider on your garment, we cannot replace full zips.
This service is for the central zip slider only, please contact the Workshop if you need the a pit zip or pocket zip slider replacing.

Estimated Turnaround 4 Weeks

Price £20.00

Sleeping bag

Available Services

Estimated Turnaround

Price
Wash and Reproof

Wash and dry your down or synthetic sleeping bag

Wash and dry your down or synthetic sleeping bag. Not all stains can be removed with a wash, ingrained stains will not be completely removed.
We cannot wash damaged sleeping bags. Please order a repair as well and spot clean he damaged area.

Estimated Turnaround 4 Weeks

Price £50.00
Single Zip Slider Replacement

Replace the zip slider on your sleeping bag

Replace the zip slider on your sleeping bag.
Unfortunately we can't replace a full zip so if the teeth of the zip are broken we can't repair it.

Estimated Turnaround 4 Weeks

Price £20.00
Single Panel Replacement

Replace a panel on your sleeping bag if it has damage greater than 4x4cm

Replace a panel on your sleeping bag if it has damage greater than 4x4cm. If it isn't please look at the patch repair product.
We will try our best to colour match the fabric used to repair as much as possible, but where it is not possible, we will use the closest match we can find.
A panel is the area between the stitch lines. If the damage is across multiple panels, please purchase more than one panel repair.

Estimated Turnaround 4 Weeks

Price £45.00
Single Heat Patch Repair

Repair the damage to your sleeping bag with a heat patch to an area less than 4x4cm

Repair the damage to your sleeping bag with a heat patch to an area less than 4x4cm. If it isn't please look at the panel replacement product.
We will try our best to colour match the fabric used to repair as much as possible, but where it is not possible, we will use the closest match we can find.
If you have taped the damaged area already you will need to order a panel replacement as removing the taping can cause more damage.

Estimated Turnaround 4 Weeks

Price £25.00

Your repairs

Subtotal

If you have any questions about the Wash & Repair Service, please get in touch below.

FAQ's

I can't see the service I'm after?

Contact our technicians in the workshop and they can advise you on what you need to order.
Contact Us
How long will the wash or repair take?

The timings for our services can vary depending on demand, and turnaround time is detailed on the main service page and point of purchase.

Once we receive your product, it can take up to 6 weeks to complete the wash and repairs. We will keep you updated on the progress of your order as we work on it.
Do you wash & repair products from other brands?

Unfortunately not. Our wash & repair service only covers Mountain Equipment products.
Do you colour-match the repairs?

If you need to return your item to have a tear repaired, a panel replaced, or the zip slider changed, we will try to match the colours to your original product.
However, we may not always have the exact colour available, so we will do our best to match the colour as closely as possible.
What condition does my item need to be in before sending it in for repair?

Please ensure your item is clean, washed, and ready for our team to handle and repair. Please also ensure pockets have been emptied.
Dirty or soiled products will be returned to you without completing the repair.
I live outside of the UK. Can you wash or repair my product?

Unfortunately not. Currently, the Mountain Equipment wash & repair service is only open to UK customers.
Will my repair be noticeable?

Mountain Equipment strives to give your items a new lease of life, but slight modifications in colour, material, and hardware may be necessary for repairs. If there are going to be major changes in how the product will look we will get in touch with you.
How do I get my product back to you?

After purchase you will be contacted by email with detailed instructions on how to return the product to us. We cover this cost and provide a pre-paid Royal Mail delivery service.
From this point, we will update you on the progress of your order and ship it back to you.
What happens if it can't be repaired?

If we receive an item that is beyond repair, we will get in touch with you to explain the situation. Similarly, if the repair cost for an item is significantly higher than what you have paid, we will also contact you to discuss the available options.

If you have any issues with your wash or repair, or you’ve not had contact from us about your purchased service within the estimated time, please contact our customer service team below.